10 Ways to Create a Great Customer Service Experience by Brad Lomenick
"Serving the guests was part of the DNA of the staff. We took great pride in our ability to create a great experience for our guests through unmatched excellent customer service."
Half the Team Doesn't Trust ...
Read More
Management
Top 10 Ministry Interview Questions and How to Answer Them
You never get a second chance to make a first impression. If you have poor interview skills, you will likely not make it to the second round of interviews, despite your glowing resume. I know many of you are quick on your feet and great off the cuff, but in my experience it's ...
Read More
The Rules of Leading a Creative Team –
Stephen Brewster talks about the rules of leading a creative team--what are the wins, the expectations, and how should they be defined? For more videos like this, visit Ministry Grid. ...
Read More
Why Micromanaging Is Ungodly –
Nobody likes a micromanager, except maybe the one doing the managing. Even people who need close oversight hate it. Why? It’s annoying. It’s overbearing. We generally chalk it up to a “poor leadership style” or “ineffective management.” It’s more than that, though. ...
Read More
10 Quotes from “The Effective Executive” by Peter Drucker –
Peter Drucker's The Effective Executive is a true leadership classic. Many of today's leadership experts have been influenced by it, and they may not even know it. His advice is intesely practical but also paradigmic and deep. Drucker wrote his book for business executives and ...
Read More
The Danger of “Hiring the Best” –
The longer I lead, the more I realize how essential the right leaders are to the success of a team, ministry, or organization. While the right leaders will overcome insufficient systems and processes, great processes and systems can never overcome ineffective leaders.
The right ...
Read More
