The Selfish Truth About Word of Mouth (Why Referrals Don’t Happen) by Seth Godin
“Whether or not we liked it isn’t what motivates us to take the risky step of referring something (or someone).”
Building a Feedback-Rich Culture from the Middle by Ed Batista
How to improve your feedback skills, model those behaviors in their organizations, and shape the culture accordingly.
How Americans View Islam by Ed Stetzer
Research indicates that ISIS is (not surprisingly) affecting the way Americans and American church leaders view Islam.